Versand

Order Restrictions

Our products are produced specially for you by manufacturers from different parts of the world. The delivery of our cargo to you may be delayed due to different reasons such as production time, cargo company, customs procedures. Although uncertain: Your orders according to your shipping options, In 2 bussines days order processing process. After the order is processed, it is shipped. It arrives in 1-3 bussines days as standard shipping.

Delivery Timing

Due to the COVID-19 virus affecting the entire world logistics and supply system, cargo delivery times are estimated. No compelling variables affect our shipping service at this low price (e.g. size, weight, shipping distance) You accept these conditions after ordering. For legal rights and claims, you can read the policy where your rights are written. You may be asked to pay customs duty on some of your orders. This taxation belongs to us as per our policy. After receiving your product, you can send us the tax invoice you paid and your account information from the contact area. Our tax refunds can take up to 10 days, depending on the banks' deadlines.

Widerrufsrecht

Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shopping@dc21.de . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shopping@dc21.de

Policy

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Hilfe

Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shopping@dc21.de or by mail using the details provided below: Dc21Shopping Fringsstrasse 23, 40221 Düsseldorf Contact: Telefon : 0211 98966541 Mobile: 0163 4634545 Fax : 0211 996 11493 E-Mail: shopping@dc21.de Öffnungszeiten Montag bis Freitag 09:00 bis 18:00 Uhr Wir suchen Dich bewerbung@dc21.de